Lily Nail & Lash

Contacts

Address:
16139 East Foothill Boulevard, Fontana, CA 92335
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Website:
lilynailfontana.com

Phone number:
+1 909-320-8281

Categories:
Establishment   Beauty salon   Spa  

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Reviews about Lily Nail & Lash

• Jeanette Hedrick

  Dec, 30 2017
  ★ ☆ ☆ ☆ ☆
  BAD BUSINESS!! I had an appointment at 5:30 which I arrived to on time. After I checked in on the tablet I sat down and wasn't acknowledged for 15 minutes. At 5:45 I was asked if I was there for a pedicure. My reply was no thank you I'm here for lashes. Which at that time I was told it would be about 10 more minutes. I walked to the store about 200 feet away and got a bottle of water. It had been no more then 5 minutes for my walk to the liquor store and back (remember this part for later). Upon my return I was asked again by another employee if I wanted a pedicure and I told her no I had an appointment at 5:30 for lashes. Shortly thereafter I was directed to go to room #1. So now it has been 32 minutes. After I was escorted to the room I assumed an employee would be there momentarily. Not. I waited in room number one for another 15 minutes. So now it's 6:15. I drove 20 minutes to get there so I guess I was holding on in hopes of being serviced at some point, Remember I had an appointment but they simply didn't care to serve me. After no one came to do my lashes I finally decided to leave. On my 20 minute drive back to where I was staying I called the shop again and told them of my disappointment. Whomever answered the phone was unapologetic but instead told me that they looked for me but I walked out which was the first time to get a bottle of water. Remember I was told it would be another 10 minutes. She told me the got started doing nails for someone else who just walked in. BAD BUSINESS!! You don't take/make an appointment and tell me to be there at 5:30 and have me wait 45 minutes and drive 20 minutes and show up on time to be treated so disrespectfully. BAD BUSINESS!! Don't treat customers badly, don't make them wait 45 plus minutes to never receive their reserved service. JUST DON'T!!

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