Purrfect Auto Service

Contacts

Address:
13823 East Foothill Boulevard, Fontana, CA 92335
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Phone number:
+1 909-361-3974

Categories:
Establishment   Car repair   Health   Home goods store  

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Reviews about Purrfect Auto Service

• Linda Liu

  Mar, 18 2018
  ★ ☆ ☆ ☆ ☆
  Update 10/15/2017:
  Filed complaint with BAR who negotiated $90 settlement with Purrfect Auto.Turned it down since it covers the non-replaced parts only without the charge for non-rendered labor.
  Reported the issue to credit card company. It investigated and then issued $195 credit refund which should cover the charges for both fictitious parts and labor.
  
  Parts/Labor Charged Not Installed
  
  My 2003 Mitsubishi Galant 2.4L developed some ignition/idling issues, probably related to falling spark plugs. I sent the car to Purrfect Auto Service for diagnosis and repair on 02/14/2017.
  
  The shop gave an estimate of $745 including tax to replace 2 ignition coil packs, 4 spark plugs, valve cover gasket, wire set and cleaning fuel injection system. I approved the cost and the repair was done on the same day. An invoice (#43011) was issued claiming all the parts were replaced as prescribed.
  
  The engine still runs a little rough at cold idling of 2000 rpm. I had a relative examined the car's engine compartment recently. Here is what we discovered:
  
  Just one coil pack was replaced. The coil pack part# in the invoice is C1257. But only one coil pack on the engine has such C1257 label. Another is FL0162 which is the original Mitsubishi parts (see uploaded photos). The amount billed for 2 coil packs is $180 parts + $195 labor. The labor includes spark plugs/wire-set replacement as well.
  
  Talked to the manager over the phone yesterday (05/24). He offered to refund $90 for the coil pack not replaced, but none for the associated labor charge.
  
  I went the shop yesterday to receive the said refund and was told by the manager the check was not ready. I went there again today, he said he changed his mind and will refund nothing.
  
  My advice: Always ask to keep the old parts and verify that new ones are indeed installed if you plan to have any repair at this shop.
  
  I have not been able to upload the invoice. Let me type the parts and charges here:
  
  Date: 02/14/2017 Invoice No: 43011
  ---------------------------------------------------------------------------------------------------
  Labor: Description Amount
  Check Engine Light Diagnostic 0.00
  Fuel Injection Clearing Service 75.00
  Replace Spark Plugs, Coil Packs & Wire Set 195.00
  Replace Valve Cover Gasket 95.00
  ---------------------------------------------------------------------------------------------------
  Parts:QTY Description Parts Amount
  1 Air Filter AF4720 .00
  2 Coil Pack C1257 180.00
  1 Fuel Injection Kit Maxx Flow 27.50
  4 Spark Plugs 7090 35.00
  1 Valve Cover Gasket VS50562R 40.00
  1 Wire Set A801009 63.00
• msc carr

  Jan, 09 2018
  ★ ★ ★ ★ ★
  Nice place with friendly staff. Got some brakes done for really good prices. The wait wasn't too long either. I'll be coming here for all my vehicles services.

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